Returns & Exchanges

We want you to love your home essentials, but if you are not completely satisfied, we offer a 30-day window for returns and exchanges on all unused items. Our goal is to ensure your living space feels perfect with Chilly's products.

Return Process

• 1.
  Initiate Your Request

  Log into our online portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all tags and protective wraps are intact to avoid damage during transit.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop off your package at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or ship your exchange item within 5-7 business days.