Frequently Asked Questions
Everything you need to know about making your home a sanctuary.
What is the standard shipping timeframe for Chilly's orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I return a home decor item if I change my mind?
We offer a 30-day return policy for unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your products covered by a warranty?
Yes, all Chilly's home products come with a 1-year limited warranty against manufacturing defects to ensure the highest quality for your living space.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping for home goods?
Currently, we only ship within the United States and Canada. We are working diligently to expand our shipping capabilities to more international destinations soon.